Security/ATM Safety

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ATM/Night Drop Safety

The automated teller machine (ATM) has made banking more convenient than ever.  With the push of a few buttons, you can withdraw cash, deposit checks, and transfer funds.  With new technology and convenience, there is always a chance that criminals might exploit members.  These tips are meant to help keep you safe while using our ATM & Night Drops.

ATM Tips
Protecting Your ATM/Debit Card

  1. Always protect your ATM/Debit Card and keep it in a safe place, just like you would cash, credit cards, or checks. Make sure you don’t leave your card lying around the house or on your desk at work.  You are the only person that should have access to your card.
  2. Memorize your PIN and keep it a secret – never write it down, especially anywhere on your card.
  3. Never give out information about your ATM/Debit Card or PIN number over the phone.
  4. Immediately notify the credit union if your card is lost or stolen.

While Using the ATM

  1. Be aware of your surroundings throughout the entire ATM transaction.
  2. Do not let strangers help you with ATM transactions.
  3. Be aware of anyone sitting in a parked car nearby.
  4. When leaving an ATM make sure you are not being followed.  If you think you are being followed, immediately drive to a police or fire station, or to a crowded & well-lit location or business.
  5. Do not allow people to look over your shoulder as you enter your PIN.  Memorize your PIN & never write it on your card.  Do not re-enter your PIN if the ATM eats your card – contact the credit union.
  6. Don’t wear expensive jewelry or take other valuables to the ATM.  This is an added incentive for thieves.
  7. Never count cash at the machine or in public.  Wait until you are in your locked car or another secure place.
  8. When using a drive-up ATM, keep your engine running, your doors locked, and all passenger windows rolled up.
  9. To keep your account information confidential, always take your receipts with you.  Do not throw away at the ATM site.
  10. Be sure to monitor your statements & balances, and immediately report any problems to the credit union.
  11. If you are involved in a confrontation with an assailant who demands your money, COMPLY.

Night Drop Tips

  1. Prepare your transactions at home (i.e. filling out a deposit slip before leaving the house) to minimize your time at the ATM or Night Drop facility.
  2. Feel free to take more than one Night Drop Envelope so you can keep them for future transactions.
  3. Maintain an awareness of your surroundings throughout the entire transaction.
  4. Mark each transaction in your account records, but not while at the Night Drop facility.  Always save your receipts and do not leave them at the ATM or Night Drop facility.  They may contain important account information.